Last week a mouse running amok aboard a Boeing 777 cost British Airways a fortune in compensation when a
Heathrow-San Francisco flight departed four hours late. This week, a shortage of toilet paper and “the wrong kind of headphones” delayed a Gatwick-Barbados flight even longer.
The messy situation has left BA with a prospective bill of up to £291,200 in compensation under European passengers’ rights rules, as well as thousands more in extra expenses such as meals for delayed travelers.
The BA 777, with a capacity of 280, was due to leave at 1.40pm on Sunday afternoon. The passengers were scheduled to touch down on the Caribbean island at sunset, in good time to polish off drinks and dinner before a good night’s sleep.